Accessibility Statement

Accessibility on the Sky Star Environmental Services website means every visitor can read information and request a service independently. This includes people with low vision, deaf or hard-of-hearing visitors, people with dyslexia, and those using a keyboard or screen reader. This statement explains what the website currently offers and what we are working on.

Website Accessibility Tool

The website has an accessibility tool icon. Its options allow you to:

  • Enlarge text for easier reading on small screens or for people with low vision.
  • Increase contrast between text and background.
  • Choose a dyslexia-friendly font with clearer letters and wider spacing.

Your settings remain active as you move between website pages [Confirm the tool's behavior].

Services for Deaf and Hard-of-Hearing Customers

We offer a service for deaf customers to book and ask questions without a voice call. Contact method: [Channel, such as WhatsApp text chat or a sign-language video call, and service hours].

You can also contact us in writing at any time:

Complete written safety guidance before and after treatment is available on our Pest Control Instructions page, so you do not need to rely on spoken instructions from the technician.

Our Commitment to WCAG

We aim for compliance with the Web Content Accessibility Guidelines (WCAG) at [Level, such as AA]. In practice, we are working on:

  • Descriptive alternative text for images.
  • Sufficient color contrast for text and buttons.
  • Keyboard navigation.
  • Forms with clear labels and understandable error messages.
  • Proper support for right-to-left text.

This is a goal we are working toward. Some pages or files may not yet have been fully reviewed.

How to Report a Problem

If you have difficulty using any part of the website or Client Portal, please tell us. Include:

  1. The page link.
  2. A brief description of the problem.
  3. Your device, browser, and any assistive technology you use.

Send the details to info@the-skystar.com or on WhatsApp. We reply within [Response time]. If a fix takes longer, we will help you complete your request another way.

Frequently Asked Questions

Q: Can I request a service without a phone call?

Yes, through WhatsApp, email, or the Client Portal.

Q: Where can I find the accessibility tool?

At [Icon location on the page]. It appears on every website page.