At skystar, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website or contacting us to request our services.
1. Who We Are
skystar is a registered establishment in Madinah, Kingdom of Saudi Arabia, operating under a Commercial Registration issued by the Ministry of Commerce.
Commercial Registration Number: 7011898082
For any inquiries regarding this Privacy Policy or your personal data, please contact us at:
Email: info@the-skystar.com
2. Data We Collect
skystar may collect certain information when you use our website or contact us, including:
Contact Information: such as your name, mobile number, and email address.
Service Information: such as your city, district, address, and the type of pest or service requested.
Technical Data: such as your IP address, browser type, and pages visited, collected through cookies and analytics tools.
3. How We Use Your Data
We use the data we collect for the following purposes:
To process your service request and communicate with you regarding appointments and confirmations.
To manage and improve our services and follow up on related reports.
To improve the website and measure advertising performance through tools such as Google Analytics, Meta, TikTok, and Snapchat.
To send offers and email newsletters with your consent, with the option to unsubscribe at any time.
4. Legal Basis for Processing Personal Data
We process your personal data based on your consent when submitting forms or for the performance of a service contract, in accordance with the applicable laws and regulations in the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL).
5. Data Sharing
skystar does not sell your personal data.
Your data may only be shared with parties necessary to provide our services, such as:
Hosting and email service providers.
Payment providers, such as Tabby and payment gateways.
Analytics and advertising tools.
Government authorities when required by law.
6. Data Retention
We retain service request data for the duration of the contractual relationship and as required by applicable invoicing and tax regulations.
Incomplete contact requests may be retained for up to 24 months.
7. Your Rights
Regarding your personal data, you have the right to:
Know how your personal data is processed.
Access your personal data and obtain a copy of it.
Request the correction or updating of your personal data.
Request the destruction of your personal data when it is no longer needed.
Withdraw your consent at any time.
To exercise any of these rights, you can contact us at:
We will respond within 30 days.
8. Cookies
The skystar website uses cookies that are necessary for the operation of the website, as well as analytics and advertising cookies.
You can control or reject cookies through your browser settings.
9. Data Security
We use an encrypted HTTPS connection, apply limited employee access permissions, and maintain regular backups to help protect your data.
10. Updates to This Privacy Policy
This Privacy Policy may be updated from time to time. The date of the latest update will be displayed on this page.