The skystar Cancellation and Refund Policy outlines the terms related to appointment cancellations, refunds of payments made, cancellation fees, and the process for returning eligible refund amounts.
Appointment Cancellation at Least 12 Hours in Advance
Customers may cancel an appointment at least 12 hours before the scheduled service time. In this case, any amount paid in advance will be refunded in full.
Cancellation Less Than 12 Hours Before the Appointment
If an appointment is cancelled less than 12 hours before the scheduled service time, a SAR 50 visit fee will be deducted from the amount paid.
Inability to Complete the Treatment After the Inspection Visit
If the treatment cannot be successfully completed after the inspection visit, the full service fee will be refunded to the customer.
Refund Processing Time
skystar will return the eligible refund amount to the original payment method within up to 14 business days.
Payments Made Through Tabby
For payments made through Tabby, refunds will be processed in accordance with Tabby’s refund policy and the remaining payment schedule.
Cancellation and Refund Inquiries
For any inquiries regarding appointment cancellations or refunds, you can contact skystar for assistance with your request.