? What does the annual contract include
- Scheduled visits: visits per year on dates agreed in advance, including inspection, treatment, and station checks.
- Emergency visits when a pest appears between scheduled visits, with a response time of .
- Service reports via the client portal: After each visit, you will receive a report detailing what was inspected, the pests detected, the materials used, and recommendations. You can also track orders and invoices through the same portal.
- Numbered stations: Rodent bait stations and monitoring traps, each with a number and location marked on the site plan. The technician records the status of each station on every visit, showing you where activity is concentrated.
- Guarantee on pests covered by the contract for the entire duration of its term, in accordance with the guarantee policy.
- Construction and operational recommendations: We point out openings, leaks, and storage practices that attract pests.
Comparison: Single visit, home contract, or facility contract?
| Item | single visit | annual home contract | Annual facility contract |
| Appropriate category | A specific, one-off infestation | Villas, apartments and residential complexes | Restaurants, hotels, warehouses, schools, and factories |
| Number of visits | One visit (and a second visit if treatment is needed) | Visits per year | Visits per year or more depending on the sector |
| Emergency visits | With separate fees | ||
| Warranty | 30 days | Throughout the contract period, the pests covered | Throughout the contract period, the pests covered |
| Numbered stations | no | As needed | Yes, with a site plan |
| Reports | Visit Report | A report for each visit via the portal | A report for each visit and an annual record via the portal. |
| File ready for inspection | no | no | Yes |
| Price | It starts from 230 SAR | By area and sector |
A single visit is suitable if the problem is urgent and doesn't recur. However, if you treat cockroaches every few months, or manage a facility that is subject to inspection, an annual contract is more economical and reliable.
How do we determine the number of visits by sector?
There is no single number of visits that suits everyone. We determine it after a free inspection based on several factors:
- Type of activity: Restaurants, hotel kitchens, and food factories handle exposed food and daily humidity, requiring frequent visits. See the Restaurants sector and the Hotels sector.
- Warehouses: Focus on rodents and stored-product pests, with regular inspections of the stations. See the Warehouses section.
- Schools and healthcare facilities: Priority should be given to scheduling visits outside of school hours and selecting appropriate materials for sensitive areas. See the education sector and the health sector.
- Residential complexes and villas: These often require fewer visits, with a focus on common areas, waste rooms, septic tanks, and gardens.
- Location and season: Hotels and restaurants in Makkah and Madinah face increased demand during Hajj and Umrah seasons, while humidity and mosquito problems in Jeddah increase after winter rains. We increase visit frequency during these periods.
- Infestation history: If the facility has an existing infestation, we begin with closely spaced treatment visits, then move to a preventive schedule.
For companies with multiple branches, we consolidate reporting and scheduling into a single contract. See the Multi-Branch Establishments page.
What does your facility need during inspection?
The inspector wants to see evidence of a regular pest control program, not just a single visit invoice. The annual contract provides you with a file that includes:
- A copy of the valid contract with a licensed pest control company, with the license number.
- A site plan showing the locations and numbers of the stations.
- Record the visits with dates and the technician’s name for each visit.
- Service reports detailing the pests observed and the actions taken.
- The data cards for the materials used and their labels can be viewed on the product labels page.
- Corrective action record: what the technician recommended and what the facility implemented.
All these documents are available to you in the client portal, so you can print or view them within minutes of the inspector's arrival. For restaurants and food establishments, we link this file to the food safety programs.
Annual Contract Prices
The contract price depends on the area, type of activity, number of visits, pests covered, and number of stations. As a rough estimate:
- Villa or apartment contract: per year.
- Residential complex contract: depending on the number of units and shared areas.
- Restaurant or food establishment contract: .
- Warehouse or factory contract: depending on the area.
For a more accurate price for your home, try the price calculator. For businesses, we send a written price quote after an inspection. For homes that want a simpler seasonal program, see the Seasonal Protection Plan.
Frequently Asked Questions
Q: What is the duration of the annual pest control contract?
The contract is for one year and is renewable by mutual agreement. Upon renewal, we will review your record from the previous year and adjust the number of visits and stations based on the results.
Q: What happens if insects appear between visits?
Request an emergency visit by phone, WhatsApp, or the portal, and the technician will arrive within . Emergency visits for covered pests are provided according to the contract terms.
Q: Does the contract cover termites and rodents?
The contract usually covers crawling insects and rodents. Termites need specialized treatment and can be added as a separate item after a site inspection.
Q: Are your reports sufficient for restaurant inspection requirements?
The reports include what the inspector typically requests: dates of visits, materials, station layout, and procedures. We advise you to check the requirements of the relevant authority in your city, and we will adjust the report format as needed.
Q: Can the contract be cancelled before its expiry date?
The cancellation terms are written in the contract and will be explained to you by the sales team before you sign. Request a copy of the terms along with the price quote to review them carefully.